Reach Us Without the Runaround

Contact North Casino and Get a Straight Answer

North Casino support runs 24/7, so you can reach a person any hour, day or night.

Reach Support Now Licensed by AGCO

Paid today

556,272 C$

5,133 Players online

Licensed & regulatedLicense 35505734 issued by the Alcohol and Gaming Commission of Ontario, audited by BMM Testlabs and SIQ

Fast withdrawalsAverage withdrawal processed in 13 minutes, up to C$40,000 per transaction across 10 payment methods

Data protectionTLS 1.3 encryption secures all transactions and personal information, verified by eCOGRA dispute resolution

Something Is Wrong, Right Now

Skip the Queue: Reach a Person Instead of Guessing

This block settles which channel answers your question soonest, so you stop switching between windows.

You Are Mid-Game and Stuck

For a stuck deposit or a page that will not load, an agent picks up in about four minutes, day or night, in English or French.

Start Chat

Send the Details Over

Send the details to [email protected] when your question can wait; a written reply typically lands inside eight hours.

Write

Rather Say It Out Loud?

Call +1 416 437 0704 (ET) if talking is easier than typing; most calls connect to a person in around three minutes.

Call

Help in Your Own Words

One Number, Two Languages, Zero Time Difference

Read this before you call if you want a Canadian number, your own time zone and help lines close to home.

Reaching Us

Canadian line+1 416 437 0704

Time zoneET

LanguagesEnglish, French

E-mail[email protected]

Supervision

Regulator, licenseAGCO / iGaming Ontario, 35505734

Help Lines

Gambling helpResponsible Gambling Council, ConnexOntario, Problem Gambling Institute of Ontario

North Casino Escalation

What Happens When Support Cannot Fix It?

Clears the worry that a bad answer is the last word you will get.

North Casino Opens the File

Say what went wrong in one clear message to the support team, with the date of the issue and the amount in Canadian dollars if money is involved.

The Eight-Hour Written Reply

Expect a written reply within eight hours by e-mail; read it fully, then send any record it asks for, such as a screenshot or a card image.

From Front Line to Senior Handler

If the answer misses the point, ask support to pass the case upward to a senior handler, who reviews the same facts and gives a fresh decision.

North Casino Hands You the Details

Only after the internal route ends does the Alcohol and Gaming Commission of Ontario come into play; the team gives you the complaint details you need for that step.

Right Department

Where Each Kind of Message Belongs

Once you finish this block, your message will land with the team that actually handles it.

Account

Anything general[email protected]

Documents and checks[email protected]

Money

Deposits and cash-outs[email protected]

Other Matters

Formal complaint[email protected]

Data requests[email protected]

Partnerships[email protected]

Company Facts

Registered in Canada, Licensed in Ontario

Shows that our way of working rests on a named Canadian company and a stated licence.

The Company

Legal NameNorth Casino Inc.

Company Number859596239 (Canada)

AddressYonge Street, Montreal

The Licence

RegulatorAlcohol and Gaming Commission of Ontario (AGCO) / iGaming Ontario

Licence Number35505734

Written Contact

Support E-mail[email protected]

Answers Before You Ask

North Casino Answers the Small Print

When a quick question is holding you up and you want the answer without a wait.

trustWhat happens when I ask for support in French?+

Help arrives in English or French, whichever you prefer when you make contact. Both languages are staffed around the clock, so the person who answers can explain your case in the tongue you think in. Tell them your choice at the start and the conversation stays in it.

trustHow long does it take to look up my account?+

To find your account, an agent needs the email address you registered with and your name. A short description of the issue speeds things up. Nobody at North Casino will ever ask for your password, so never share it, even with someone claiming to be from us.

trustDo I need to call to close my account?+

You do need to speak to us before an account is closed, since the request runs through support. Reach out by live chat, email or phone and an agent will confirm your balance and walk you through it. Each player keeps only one account, so duplicates are closed anyway.

trustWhat if my documents are still pending after two days?+

Checks on your documents usually finish in about 53 hours once everything is in. Have a government photo ID, proof of address and a payment card image ready to avoid a pause. The verification team handles these at the verification email address if you need to follow up.

trustDo I need to check your licence number?+

You do need a licence you can check, and ours sits with the Alcohol and Gaming Commission of Ontario and iGaming Ontario under number 35505734. North Casino Inc. operates the site for players in Canada. That regulator is the body to approach if a matter with us is never resolved.

trustWhat happens when I disagree with the answer?+

When a reply leaves you unsatisfied, ask the agent to escalate it to a supervisor while you are still in the chat or on the call. If that still falls short, send the details to the complaints email address. From there the Alcohol and Gaming Commission of Ontario can take the matter further.

trustCan I get help on a Sunday night?+

You can reach a person at any hour, including weekends and holidays, because support runs 24/7. Day or night, the same channels stay open and someone answers. There is no closed window to work around, so contact us whenever your question comes up.

Answer Times

How Fast Do Support Messages Get Answered?

Useful when you are deciding whether to wait a few minutes or write the message now.

Live Chat

Live Chat Hours24/7 support

Chat First Reply4 minutes

Time ZoneET

E-mail

E-mail Address[email protected]

E-mail Reply8 hours

Phone

Phone Number+1 416 437 0704

Phone Waiting3 minutes

Less Guesswork, Fewer Messages

Gather these five items first, and the handler can act on your very first message.

Registered e-mail address on the account
Account number or the name you signed up with
Date and time of the issue, in ET
Screenshot of the error, deposit or bet
Any amount involved, in Canadian dollars