Before your next deposit

Is Your North Casino Play Still Responsible Gambling?

Every North Casino account comes with deposit limits, loss limits, session reminders, cooling-off periods and self-exclusion, and play starts at 19+.

Set a deposit limit

Licensed & regulatedLicense 35505734 issued by the Alcohol and Gaming Commission of Ontario, audited by BMM Testlabs and SIQ

Five essentials

Your First Look at the Safeguards

Most players simply want to know the age rule, the regulator and where to call for help.

Minimum age19+

Operator licenseAGCO and iGaming Ontario, 35505734

Exclusion registerBetGuard (Ontario)

Helpline1-866-531-2600

Limit questions[email protected]

Built-in tools

Control of Your Time and Money

North Casino keeps controls plain and close: each one sits inside your account, ready when you need it.

When You Want a Ceiling

A deposit limit caps what you pay in over a chosen period. Set it before a session, when you want a fixed spend and no surprises.

Chosen Ending, Not a Chase

A loss limit ends play for the period once net losses reach your figure. Switch it on rather than chasing money back after a bad run.

Your Chosen Interval

A reminder tells you how long you have been playing, at an interval you pick. Turn it on when sessions stretch past your plans.

Take a Short Break

A cooling-off period closes your account for a short break you choose. Use it when you want distance from play without ending your membership for good.

Close the Door Fully

Self-exclusion locks you out for a term set in advance. Choose it when willpower has not held and you want the door firmly closed.

Deciding on a cap

How Do You Cap Play in Minutes?

The worry is that limits take paperwork or a call; a few taps in your account are enough.

Profile Menu First

Sign in, then open the settings area from your profile menu. Check that your name and verified email match the details you registered with.

One Screen for Control

Look for the responsible gambling tab inside settings, where every control is grouped. It is the same screen you return to for changes.

Choosing the Right Cap

Pick the type that fits your goal, such as a deposit limit or a loss limit. Read the wording before you confirm anything.

Does the New Limit Show?

Confirm the figure, then check the new value shows on your responsible gambling screen. A relaxed limit waits at least 24 hours.

One Day Off or a Year Away

Choose a Break of Days. A pause is a break of hours or days chosen inside your account. Play closes for the period you pick, and it opens again on its own once that time has passed. Nothing else about your account changes.

Close the Door for Months. Self-exclusion in your account bars play for a long period and cannot be undone early. Starting it in your account settings means no deposits, no play, no bonuses while it runs. It ends only when the period you chose runs out.

What Is BetGuard? BetGuard is run by iGaming Ontario and covers every regulated Ontario online gaming site, OLG included. It lasts at least 6 months, with options of 6 months, 1 year, 5 years or a custom term, and it cannot be shortened once active. Apply at betguard.ca, age 19+. betguard.ca

Where to Turn

You Are Not Explaining This Alone

After reading this, you will have three free contacts in reach, whatever the hour.

ConnexOntario

A helpline for players and their relatives, answered day and night, every day of the year, in confidence and at no cost. Call when the worry is yours or someone else's. 1-866-531-2600 connexontario.ca

Responsible Gambling Council

An independent non-profit in Toronto offering clear information on safer play, warning signs, self-exclusion and dealing with debt, and pointing you to the help closest to you. responsiblegambling.org

iGaming Ontario

The body that runs Ontario's regulated online market and the self-exclusion tool behind it, useful for players and families asking how exclusions work across sites. igamingontario.ca

Is Play Still Entertainment?

Noticing these early is what keeps a limit or a pause a small step instead of a hard one. A spend cap or a few days off costs nothing and settles things faster than waiting.

These show up quietly, often in ordinary weeks, and are easy to recognise once you look:

Spending more than you had set aside
Playing past the time you meant to
Chasing a loss with a bigger deposit
Borrowing money to keep playing
Hiding your play from people close to you
Feeling restless on days you do not play
Play crowding out sleep or work

Steady Protection

What Players Ask Once Limits Feel Necessary

Six answers on pauses, relatives, closing an account, age and coverage elsewhere.

If I take a short pause, when can I play again?+

A cooling-off period blocks sign-in and play for the length you choose, while your balance and history stay in place. Once that time runs out, the account opens again on its own, with no request needed. So the break ends when your period ends, not before.

How can I help a relative who plays too much?+

ConnexOntario, on 1-866-531-2600, takes calls from relatives as well as players, day or night, every day of the year. Staff there talk through what you are seeing and point you to the Responsible Gambling Council for guidance on harm signs and debt. Speaking first, before a crisis, is normal.

Can you shut my account permanently by email?+

Yes. Write to [email protected] from your registered address and ask for closure; the team confirms it and the account stays shut. Take the step before a hard moment, not during one. Your balance is settled according to the account terms.

Can my self-exclusion be lifted before its end date?+

No. An exclusion runs for the whole term you picked, and nobody at the casino can cut it short, since its value lies in being unbreakable. Plan the length as if you will want a way back sooner, because that wish usually arrives.

Why do you need my age checked before I play?+

Gambling accounts here are for adults of 19 and over, so identity documents are checked before play opens. That rule protects younger people in the household and keeps the licence in good standing. Keep your photo ID current to avoid delays.

Does an exclusion here also cover other Ontario casinos?+

Not by itself. Self-exclusion set in your North Casino account holds only here, so register separately with BetGuard, run by iGaming Ontario, to close every regulated Ontario online site at once, including OLG, for at least 6 months.