Play with confidence

Your withdrawal is paused for North Casino verification

The moment you request a withdrawal, the licence asks us to confirm who you are, and North Casino usually finishes that check within 53 hours.

Start my verification

Licensed & regulatedLicense 35505734 issued by the Alcohol and Gaming Commission of Ontario, audited by BMM Testlabs and SIQ

Key facts

Where you stand on the check

Ten minutes after you open this table, the worry about a stalled withdrawal should be gone.

Who runs the check

North Casino Inc.

Licence and number

AGCO / iGaming Ontario, 35505734

How long it takes

53 hours

When it is due

Before the first withdrawal, sometimes earlier

Where to write

[email protected]

Minimum age checked

19+

At the upload screen

Which four moves clear the check?

Since 2012 North Casino has reviewed papers in the same order, so the queue never guesses.

Your own upload shelf

Once you are signed in, your profile holds a verification area where every upload button waits; each accepted file shows a tick right away.

The first file you send

Straight after that, send the photo ID first, with all four corners visible and no lamp glare; the whole card, never a cropped copy.

Which digits stay visible?

Same evening, add the card image: show the first six and last four digits plus your name, and cover the security code before you take the shot.

Will anything come back?

Later that day the review starts; most files need no second look, and if AML rules call for a source of funds note, we say why.

Fewer retakes

Which papers does the licence want?

After this list, you will know what each page has to show before it leaves your hands.

Government-issued photo ID

ConfirmsYour name, face and birth date

Must showAll four corners, in colour

Proof of address

ConfirmsWhere you live in Canada

Must showYour name, full address, recent date

Payment card image

ConfirmsThe card behind your deposits

Must showFirst six and last four digits

A file that clears on the second look

Match your profile spelling. Your name or address on the paper sits slightly different from what you typed at sign-up, so the file reads as a mismatch and comes back. Copy the spelling from your account profile Update the profile before resending

Before the cut-off date. A bill from months ago no longer proves where you live today, so the address on it fails the check the licence expects us to run. Send a bill dated within recent weeks Pick a utility or bank statement

Why was my photo refused? A flat grab of your screen hides the edges, the texture and the security code, so our team can read nothing useful from it. Photograph the card itself with a phone Wipe away any glare first

Your funds review, explained without fuss

Running under the licence held with the Alcohol and Gaming Commission of Ontario and iGaming Ontario, anti-money-laundering duties reach every player at some point. When we ask how your money was earned, we are following that licence, and we say it once, softly: it is routine, not an accusation.

Depending on your answer, our team may ask to see one or more of these.

Recent payslips or an employment letter
A bank statement showing deposits
A tax notice or assessment
Proof of a pension or benefit
Papers for a business you own

Reading your inbox

Before the payout leaves, after the details change

By the last card you will know exactly which moments bring a request and why.

Set the new ceiling later

Asking for higher limits moves your account into a different profile, so we confirm identity and income before the change takes effect.

When your address moves

A new surname, city or date of birth leaves your account and your papers telling different stories, so we ask for fresh copies to align them.

Unfamiliar payment route

A card or wallet you have not used before needs its owner confirmed, because the licence ties every method to a named player with a matching identity.

That first payout

Your first payout waits on a completed file, since the licence requires identity confirmed no later than that moment, and often earlier.

Five short replies

Wondering what the check asks of you?

While your file waits, these short answers take the worry out of the check.

When does the identity check actually have to happen?+

Before the first withdrawal, the licence requires a complete file — that is the latest point. It can come sooner, since we may ask at registration or at your first deposit. Keeping your documents ready makes either moment quick.

What happens if my name changed after my ID was printed?+

Once a name changes, the older card no longer matches your profile. Email [email protected] with a current government-issued photo ID and a proof of address in the new name; the verification team takes it from there.

How long does the document review take once I send files?+

Around 53 hours is the usual wait after a complete upload. The count starts when every file reaches us, and a blurry corner or a covered security code adds time to the review.

Do I have to explain where my deposits come from?+

At some point the licence may ask where the money behind your play comes from — yes, that request is routine and aimed at money laundering, not at you. A short, honest explanation is normally all it takes.

Who regulates this casino, and what is the license number?+

The Alcohol and Gaming Commission of Ontario (AGCO) and iGaming Ontario oversee play here, with license 35505734 on record. Both names sit in the footer, and our team can point you to them at any time.